Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider.
Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@bigboyplay.com.
Exchanges
If you need to exchange an item for a different size, color, or style, please contact our customer support team at info@bigboyplay.com. Exchanges are subject to product availability.
Contact Us
For any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer support team at info@bigboyplay.com. We are here to assist you and ensure your shopping experience with bigboyplay is a positive one.
Thank you for shopping with bigboyplay!